Refund Policy
This English translation is provided for convenience. If there is any difference in meaning, the Indonesian version prevails.
Learn about the process for submitting and reviewing BukuStok refund requests.
Last updated: August 20, 2026.
Refund policy
Refund requests for paid plans are reviewed based on the transaction circumstances, the service activation status, and proof of payment.
How to submit a request
Send your request to halo@bukustok.id with your account email, invoice number, payment date, plan purchased, and the reason for the request.
Transactions that have already been used
Refunds are not automatically granted solely because your needs changed after the service was activated. Each request will be reviewed individually.
Transaction errors
If a double payment occurs, or a payment is confirmed but the plan is not active, contact the BukuStok team so the transaction can be verified.
Processing time
If a refund is approved, the time it takes for the funds to be returned depends on the payment method and payment provider used.